The term 'We Do Training' or 'WeDoTraining.com' or 'us' or 'we' refers to the owner of the website whose address is: We Do Training 3rd Floor, The Red House, King Street, West Malling, Kent, ME19 6QT. The term 'you' refers to the customer.
We accept bookings through this website, by telephone and by email.
When booking, you accept the following terms and conditions:
Payments
Course fees are payable in full before a provisional booking becomes confirmed. Places on courses and dates requested can not be confirmed or guaranteed until full payment has been received.
Individuals: Payment must be made at the time of booking using a credit card or debit card, either via this website or over the phone.
Businesses: Payment can be made at the time of booking, either via this website or over the phone using a credit card or debit card. Alternatively, at your request, an invoice can be raised in the name of your business which can be settled by bank transfer. Please note that using a credit card or debit card over the phone will incur a 2.5% charge.
Late Payment Charges (Businesses)
Payment must be made in full before the due date stated on the invoice. If the invoice is paid in full after this date but within an agreed number of days late then a late payment fee of 10% per month of the invoice total plus an administration charge of £50+VAT will be added to the debt.
In the event that an account is outstanding, we will refer the matter to our debt collection agents, which will incur minimum costs of 15%+VAT. Any costs incurred to collect the debt will be added to the debt and VAT applied.
You agree that you will be legally liable to pay us the full debt plus any surcharge and that payment of this amount can be enforced against you in court.
You also agree to pay interest at the relevant reference rate provided for under the Late Payment of Commercial Debts (Interest) Act 1998, where interest is payable both after and before any judgement of the court and which will continue to accrue until the debt is cleared.
Course Cancellation Charges
All cancellations must be made in writing by either letter or email prior to the commencement date of the course. It is your responsibility to confirm the arrival of a cancellation letter or email.
Course cancellations made after the course has been paid for will be subject to a minimum cancellation fee of 30% plus an administration fee of £50+VAT. Non-attendance and course cancellations made less than 14 days before the course commencement date will be charged in full and no refund given.
| Number of days before course start date | Cancellation fee |
|---|---|
| 28 or more working days | 30% course fee + £50+VAT admin fee |
| Between 15 and 27 working days | 50% course fee + £50+VAT admin fee |
| 14 or fewer working days | 100% course fee |
Delegate Transfer Charges
Written notification is required to transfer a delegate from one course to another and we will charge a minimum of £50+VAT administration fee to do this. Where notice is received 14 days or fewer prior to the course commencement date, full fees are payable.
| Number of days before course start date | Transfer fee |
|---|---|
| 28 or more working days | £50+VAT admin fee |
| Between 15 and 27 working days | 25% course fee + £50+VAT admin fee |
| 14 or fewer working days | 100% course fee |
Delegates can only be transferred to courses run by the training provider the course was originally booked with. In the event a transfer is requested to change training provider, additional charges will apply, however you will be advised of any additional transfer costs when the transfer is requested.
Delegate Name Change Charges
In the event that a delegate name change is requested, for any reason, there will be an administration charge of £50+VAT.
Certificate Reissue Charges
It is the responsibility of you and the delegate to ensure receipt of the certificate within 12 weeks of completion of the course. We take no responsibility for certificates that have not been received after this time-period.
It is the responsibility of you and your delegate to ensure the correct spelling of the delegate's name and address on all paperwork including certificates. In the event of an incorrect spelling on a certificate, there will be a minimum £50+VAT reissue fee.
Refresher & Requalification Courses
When booking a refresher or requalification course, it is the responsibility of the delegate attending the course to adhere to the rules and regulations stipulated by the governing/qualification body applicable to that course. Failure to comply (i.e. attending a CITB course without providing the course trainer, on arrival, with a valid and in-date certificate) will result in the delegate being unable to attend the course and the loss of all fees paid.
Failure To Adhere
If you fail to adhere to our terms and conditions then the you will be liable to make full payment of fees due.
Disclaimers
We reserve the right to refuse any booking.
We reserve the right to cancel or change course dates or venues at any time without liability. In these circumstances we will offer, at our discretion, alternative options, a credit note or a refund of fees paid.
We will not be held responsible for any financial loss incurred by you relating to travel or hotel reservations or any other associated costs. Hotels and other accommodation is booked by you at your own risk.
We will not be held liable for any costs you incur as a result of a training course being cancelled at short notice or a course venue being changed.
We may advise on course content and potential suitability based on our communication. However, it is your responsibility to ensure the course is correct. We strongly advise clarifying this with your employer (where appropriate) and the accrediting body before booking.
Data Protection
We protect your privacy and security. We never sell your contact details to third party organisations.
We may, from time-to-time, contact you via email or newsletter regarding special offers, products and services. By registering on our website, you are agreeing to receive such communications. You can opt-out of this service at any time.
Applicable Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law.
Access is further conditional on your agreement that any dispute or matter which arises will be dealt with by the Courts of England and Wales only to the exclusion of the Courts of any other country.
Changes and Updates to these Terms and Conditions
These terms and conditions may be updated from time to time. Continued use of the wedotraining.com website and our services indicates your agreement to them and any subsequent amendments.
